In the recent ages, even an illiterate person is also supposed to know about online shopping platforms such as Flipkart. Not because it makes sense but due to the grand level of advertising which is done by Flipkart. Nobody ever thought that an online shopping platform of Indian origin would make such an impact upon the mass while having strict competitors like Amazon as well as Snap deal and many more.
Flipkart is the one step solution to every problem and every requirement. Providing a vast range of products starting from electronics based products from household necessities, Flipkart even ensures that its customers get updated with the latest trends in the fashion industry. Almost every week, new products are being launched on this platform as well as it provides Daily Deals where the customers can buy their requirements at comparatively cheaper rates.
Now the question arises about customer satisfaction. The Business Model canvas of every organization has some common segments such as Customer segments, Customer relationship apart from the regular necessities such as channels of communication, the value proposition of the particular organization, the incoming sources of revenue, key resources, key activities performed by the facilitators, cost structures and most effective of all is the key partnerships formed. But any organization cannot ignore the relevance of Customer satisfaction because if any one product turns a customer into a detractor then within very less span of time, the credibility of that particular product goes down and it becomes outdated within very less time. This is because the words of a detractor spread like wild fire and people usually do not tend to verify the credentials before accepting the statements of the detractors.
Alike the wide variation of products available in Flipkart, the customer range of this particular online shopping platform is also very wide. Due to wide spectrum of customer segmentation, the ranges of experiences are also different. Various people love to experiment on the arena of online shopping and they usually go with the trend, buying everything which is newly launched. If judged on a neutral perspective, this action can also create wonders as well as lead to disastrous failing of expectation settings.
When we talk about helpline numbers, obviously the thought pops into our mind that the existence of these numbers is due to some valid reason. It is a common human psychology that we tend to bend towards the negative emotions rather than opting for the positive ones. This leads us to imagine about some adverse customer experiences of Flipkart or the multiple ways in which Flipkart have disappointed its customers.
We have to consider the point of views of both the customer side as well as the enabler side to decide properly. Considering from the customer’s point of view, it is naturally disappointing for any customer to receive a bad quality product or a damaged product. According to the customers, setting a proper expectation is pretty easy by means of attractive digital marketing and brand showcasing. On the contrary, when one receives a degraded quality product, it is obvious that he or she will be extremely disappointed and this leads to negative reviews and low ratings, Flipkart has always been trying to minimize such issues on a faster basis which is one of the reason why Flipkart is dominating the market in many aspects.
Due to their versatility, Flipkart owner Sachin Bansal and Binny Bansal were recognized by the Times Magazine and there is apparently disruptive growth in their count of finances as well as asset creations. In spite of this, no organization is picture perfect in nature which is the reason Flipkart also receives negative reviews. According to resources, sometimes some faulty products are delivered which is not entirely the fault of the organization. This happens within the cumulative steps of the delivery procedure, once the product is shipped and finally delivered through a different agency in coordination with Flipkart, sensitive products get defected or damaged and it is always not possible to open the package coverings to ensure that the product to be delivered is in a deliverable position.
With grand offers and Sale days conducted by Flipkart, the users often experience better product options within a cheaper rate of price and it is a perfect one step solution for people who love to do shopping.
Flipkart online shopping Customer Care
The question arises why we need a Customer care contact number. As the name justifies, the contact number is solely dedicated to the welfare of the customers, in order to ensure that Flipkart can be at their doorstep at most as early as possible.
In this era of automation and the age of development of Information Technology, it is obvious that call centers are spread out almost in the every corner of the country. Several organizations have employed their own set of employees who are dedicated only for the purpose of attending customer requests as well as calls.
So this online shopping customer care is especially designed to guide the customers in the proper direction. The customers can address their queries in the customer care and regarding the responses, Flipkart has always been extremely efficient with the response to problems. It is indeed noteworthy that this service is always super active in helping its customers and also this network acts in synchronization with the general technical department of Flipkart to ensure that the customer feedback are being implemented properly. For example, if any customer lodges a complaint or even a feedback about any particular product that he or she has experienced, this department ensures that the feedback is being recorded in a customized manner so that the technical team can work upon this agenda in the recent times to improve their site in every possible aspect.
Flipkart Customer Care Number
After having a brief idea about the reason of existence of Customer cares, we need to have more insights about the contact details as well as the overview of the working procedure from the customer’s side as well as the company’s side. The official customer care contact number is 0124-6150000 which assures an availability of 24*7 services. Even at odd hours, the Flipkart executives are always there to sort out issues and help their respective customers. After a customer contacts the customer care for an issue, immediately the problem is being noted down by the executives who promise their customers to take actions as fast as possible.
Flipkart Help Centre at Flipkart.com
The wisdom of any organization lies in the fact that there should be alternatives or some backup plans ready to be at service whenever they are required. One such example is the Flipkart Help Centre at Flipkart.com which is helping site as well as a parallel alternative for the helpline numbers. The customers who feel comfortable with expressing their views, feedback and complaints online, for them this option is the best suited one. The customers can submit their opinions or reviews in this particular site and it is obvious that they get a quick response. The site to be contacted in this case is stated as https://www.flipkart.com/helpcentre.
Flipkart Contact Number and Office Address
One should be acquainted with every minute details related to Flipkart and one such minute yet very important detail is the address related information of Flipkart Office. This information is primarily provided in the site itself with the intention to create transparency about the methods to post any information via written means. As we know that Flipkart is based mainly in Bangalore, thus the two major offices are located in Bangalore.
The first address to reach is Flipkart Internet Pvt Ltd, Ozone Manay Tech Park, 56/18 and 55/09, 7th Garvebhavipalya, Hosur Road, Bangalore 560068. The corporate office address is stated as Vaishnavi Summit, Ground Floor, 7th Main, 80 feet Roads, 3rd Block, Koramangala Industrial Layout, and Bangalore 560034.
Flipkart Customer Support email address
Flipkart has created a dedicated set of emails to separate its vendors, customers and facilitators. The responses against any customer or vendor emails are almost answered immediately intending for customer satisfaction. The customers can easily send emails reporting their discrepancies related to delivery also through these email ids.
The email id for customer care is email@example.com. For vendors, the email id is firstname.lastname@example.org and in case of marketing and business related purposes, the email ids are email@example.com and firstname.lastname@example.org respectively. For the Affiliate purposes, the email id is stated to be email@example.com.
Flipkart Toll Free Customer Care Number
This is another option provided to the mass so that they can contact Flipkart without any difficulty. The existence of Toll Free number ensures that there is no expense from the customer’s side while dialing the Flipkart assigned number. The Toll free number is stated to be 1800 208 9898 which is even renowned to be active throughout the day and night to answer to any inconvenience caused.
Flipkart Social Links
Nowadays, a discussion cannot exclude the impact of social media. Social media has created its impact in every possible manner upon the wide range of products. Flipkart deduces a lot of its fame from the Social media platform where the exclusive offers are showcased in an attractive as well as subtle manner to expect a grand turnover. Almost every virtual event of Flipkart is being aided by social media platforms like Facebook, Instagram and Twitter in which campaigns are initiated to assure effective promotion of the event or a particular product.
https://www.facebook.com/flipkart is the site to be reached to witness the huge impact of Facebook upon Flipkart. Similarly, twitter.com/flipkart and plus.google.com/+flipkart are the respective sites to be viewed in case of Twitter and Google+. However, Instagram is also super active in Flipkart promotion through its own trendy style and the site to be contacted is given as https://www.instagram.com/flipkart.
The contact support provided by Flipkart is a meticulous endeavor in its own and this step has reduced many problems and also reduces the issues which Flipkart is dealing with on a daily basis. According to resources, the customer care executives do come across some unpleasant situations. Most of these situations are full of verbal humiliation through the voice call options provided.
Reports from Flipkart executives state that receiving bad phone calls is not surprising for them. According to them, some customers contact the customer care service in an extremely outraged condition when they do not intend to listen to any probable solutions provided by the Flipkart team. These customers also threaten to file cases due to their increased dissatisfaction levels and convincing such customers is not an easy task to perform.
Apart from this, the customer care executives also receive several prank calls which are just done with the intention of making fun. In spite of all such day-to-day issues, Flipkart customer service has been performing an excellent job throughout these years, maintaining a proper customer intimacy and satisfaction level, reducing discrepancies as much as possible.
After a certain span of time, the executives are even replaced if required; the authorities ensure that there is proper sales training of the group of executives. With the gentle touch of professionalism and perfection, the core team ensures that there is negligible fault from their side and they work hard to bridge the gap between vendors and customers in a very trendy manner. With the additional aid of social media marketing, Flipkart has already started ruling the market besides giving tough competitions to other online shopping platforms such as Amazon, eBay, Snapdeal and many more.
The common discrepancies such as late response or procrastination in case of customer services is not at all encouraged in Flipkart, every time the organization comes up with a unique innovation which can create hours of service error due to extreme outreach on a particular sale day conducted. With every possible means of crafty innovations, Flipkart has a very bright future and commits to provide satisfying experiences to its customers as well as vendors.