Snapdeal: the online shopping giant we all know. Since the rise of online shopping, it has steadily grown into a huge organization touching lives across India. Originally conceived in 2010 by two Indians in New Delhi, it has steadily grown to claim the title of “India’s largest online shopping site and app”. This success can be contributed to its human personnel effectively managing everything offline without any special incident. However, it is human to err, and that degree is even more so with an organization of this size which could be quite unwieldy if not properly managed. Sometimes things just don’t go as smoothly as one might expect. But don’t worry; they also have a very responsive customer care that is there for you 24*7 if you have any such grievances to report. The numbers are toll-free so there’s no need to worry about your phone bill either.
What is customer support?
Customer support refers to that sector of any firm, business or institution of trade where feedback and complaints from customers are processed and corrections are made in the infrastructure in response to these complaints. For any firm, it is an essential part of its working and so it cannot be neglected despite its appearance. Usually, it serves as a medium between customer and company over phone lines or other electronic media.
The advantages of a good Customer support:
The advantages of an elaborate customer are not quite visible to plain sight and thus considered a colossal waste of money. However, trust us they are there. Here are a few points to convince you:
From the customer’s side, a prompt response to all their queries builds an illusion of care, so customers will rarely leave the site in question for any other site.
Customer care provides an entire database of information on how to improve the site only if heeded by the company’s top brass. It has the potential to show by statistical analysis where what is going wrong and maybe even how to fix it. In a way, customer complaint can turn into constructive feedback and benefit the company, in this case, Snapdeal, enormously.
Disadvantages of a Good customer support
In the previous paragraph, we explained the good of having a strong customer support system. Now let us explain the bad.
customer service personnel may be rude to a customer. However, this problem is easily solved by the managing head itself.
A company must always keep an eye on its expenditure and costs incurred due to maintenance. A complex and intricate network of customer support will incur too many expenses in the form of employee salary and maintenance. So it is not always suitable and might end up compromising other sectors of the e-commerce website.
Snapdeal Toll-Free customer care number
So, say the package that you ordered online and have been waiting on for weeks reaches you in a hundred pieces or never reached you at all or you have ended up with something other than what you initially ordered and now you’re furious. You want to politely report your grievance to a poor customer care lady who is going to bear the brunt of your wrath. For that, you need a certain number that can take straight to where you want to go. So what’s the magic number you ask? They are different by state but mostly you can reach them at the following number:
It is toll-free and the customer service is 24*7 so you should have no problem getting through to them, though you might find yourself calling multiple times because all of their phone-lines are busy.
Aside from customers, there is also a group of people who have their own support system: th sellers:
Sellers may have enquiries as well and it is obviously recognized by Snapdeal, which has an entire system of support built in just for this group. Whenever these people have any enquiries regarding payment or taxes or any other subject related to the selling of products, they can contact their own version of customer care specially equipped to answer all their questions. This is what is called seller support and it is certainly a novel idea considering that most other such sites will simply club these two broadly different groups into one and have only one support helpline. The only drawback though, is that it isn’t toll-free.
Snapdeal Seller support customer care number: 18004190050
Snapdeal Customer Care number
So as mentioned before, by now you know that Snapdeal had different customer care numbers for different states as it caters to over 600 cities. It has its headquarters in New Delhi, India where it was first put up in its humble beginnings, but has several service centres spread through different states. This is usually done by all E-commerce sites, but hardly on this scale. Since all the contact numbers would probably take up the entire span of the article, we have to cut it short and include the chief ones. Here’s a list of the most frequently contacted numbers:
Snapdeal Help Centre
As with any other online business, other than a few phones, Snapdeal also has a fully-functional online help centre to help address all kinds of queries put forward to them. It’s well-designed and easy to access so you don’t have to go through a lot of complicated navigation to get your point across. The page opens on Snapdeal’s official website itself and has two different tabs for two different types of queries: order-related ones and others. In the order-related section, you are asked to select your order i.e. the one you have a problem with and then just put your query in. The others section is for those sundry queries that you might have when you’re confused about something concerning the website, like how to sell things on Snapdeal. Other than this personalized query section they have a list of commonly asked questions with their answers tucked under a tab as well.
Snapdeal Contact number and Office Address
So you talked to customer support but were left in a cloud of confusion. Some queries just can’t be answered over the phone. Now you wish to clear it up face to face and guess what? Snapdeal will allow you to do that. It is certainly not a widespread practice but they will allow you to talk directly to an office team in if you suddenly find yourself in need of a piece of information or support. Of course, that does not mean that frivolous inquiries will be entertained and so we would advise you to only use the information given below if you really have to. After all, even the most patient of men can lose their tempers.
Head Office Address: Snapdeal, Jasper Infotech Pvt, Ltd, 246, 1st Floor, Phase 3, Okhla Industrial Area, New Delhi- 110020, India.
Head Office Contact Number: +911145371100
Snapdeal Customer Support email address
If you’re not much of a phone person and prefer to give a formal edge to all your queries, don’t fret. Along with all the usual methods, Snapdeal also has an email address specially reserved for customer enquiries which can be used to reach customer service in case you prefer a written medium over a spoken one. Of course, the email will also require the order number and tracking number supplied to you at the moment of dispatch mentioned in it to produce any effect such as redress of your grievances, and without it, even the best customer service cannot help you. So keep in mind that if you’re writing an email to Snapdeal you mention your order number. The email address is given below:
Customer care email: [email protected]
With this, whatever your problem we are sure that Snapdeal will be able to sort it out and promptly at that.
Snapdeal Online Shopping Customer care
Snapdeal has a lot of customer care mechanisms in place, more than what is expected of it but less than what would be overkill. In addition to having a help line, phone lines devoted to customer care and a general customer care number and email address it also has online shopping customer care. The online shopping store also has a help centre where just like their help centre, queries are divided into FAQs and along with their answers are kept under a tab while a more personal query section takes centre stage. This is a unique layout since it gives an illusion of being paid attention to on a more personal level than is wont of official customer care services or any other mechanisms of customer help. You can fully articulate your query in your own words and then sit back and watch your query getting answered by Snapdeal.
Snapdeal Social links
For any e-commerce site, social media advertising is key to its development. Especially now that social media has completely taken over the web it’s wise to include social media as a means of advertisement. As it is known the company that can advertise the most and in such a way that it can catch everyone’s eye it will have a better chance at success. Snapdeal has tried its best to catch everyone’s attention and that is why it has come this far. It has quite an effective campaign when it comes to social media advertising and today that is bearing its fruits. It has links to in Facebook, Twitter and Instagram which are the primary three sites as follows:
Facebook official page: Snapdeal
Instagram ID: @snapdeal
Okay so maybe the names aren’t very glamorous but they do their job well.
For sellers, there’s a certain program of becoming a Snapdeal Affiliate.
Snapdeal Affiliate program allows sellers to promote Snapdeal products on their site using a promotion banner/ link that can be linked to the seller’s site. If any product is sold using that promotional link or banner, then the seller’s site is given a referral fee or a commission. This is a source of extra income for other sites as well as a nice advertising strategy by Snapdeal. The rates of a commission can be up to 15% on goods.
Affiliate support is the seller support that was mentioned earlier. It is an interesting feature and unique to Snapdeal. Special Advisors are provided exclusively for the seller’s benefit to help him through the process of setting up shop. Seller support will help in coming up with interesting ways of promotions just in case you’re stuck in that quarter. An initial amount of training will be provided to you, in case you are new at this and so you will be guarded against any form of rookie mistakes. It is amazing at how much help Snapdeal provides its sellers just so that they don’t have any lingering confusion.
Snapdeal’s customer service is prompt and reliable and there are hardly ever signs of any frustration accumulated throughout the day in their personnel. Snapdeal has come a long way by following one of the most sagacious pieces of wisdom to ever exist: by learning from its mistakes. It is because it changes itself all the time learning from all its goof-ups that it can carry itself forward to brighter future. It is for this purpose entirely, that this elaborate system of customer care is kept in place so as to quickly identify what is going wrong with the system and where. Whether a case of delay in delivery or misplacement of your order or problematic navigation, all of these complaints being made by you and Snapdeal’s other unfortunate customers provide them with a database of information so as to what is going wrong. This helps them make your shopping experience smoother the next time you log in. After all, the customer is always right.